Gateshead Health NHS Foundation Trust - staff engagement in improving patient experience

This case-study report offers an in-depth look at the work of Gateshead Health NHS Foundation Trust on its staff engagement agenda, and draws out the links between increased staff engagement and patient experience.

This is one of four IES case studies commissioned by NHS Employers, and is published alongside a briefing document which identifies common themes between the case study trusts.

At Gateshead Health NHS Foundation Trust, there is a strong belief that happy staff makes for happy patients, and results in each area are regularly examined and discussed in detail together. The case study highlights the Trust's approach to areas such as learning and development, organisational values, recruitment and retention, and health and wellbeing, as being crucial to its success in achieving an engaged workforce.