Case studies on the impact of selected interventions on organisational performance and patient experience
We conducted four case studies with NHS Trusts in North-East England, selected from volunteer trusts by NHS Employers.
The focus of the case studies was on the relationship between human resource management interventions, staff satisfaction and patient satisfaction.
The method will be mainly interviews with senior people, particularly HR directors, although evidence will also be sought from other sources such as staff and patient surveys and key performance indicators.
Project details
| Client | NHS Employers |
|---|---|
| Year | 2018 |
| IES contact |
 Dilys Robinson
|
Related publications
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Gateshead Health NHS Foundation Trust - staff engagement in improving patient experience
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Newcastle upon Tyne Hospitals NHS Foundation Trust - staff engagement in improving patient experience
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Northumberland, Tyne and Wear NHS Foundation Trust - staff engagement in improving patient experience
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Northumbria Healthcare NHS Foundation Trust - staff engagement in improving patient experience
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Linking patient experience and staff experience - common themes from successful trusts
