The customer journey to initial teacher training: Research brief

In 2015, The National College for Teaching and Leadership (NCTL) commissioned IES to enhance their understanding of the 'customer journey' - the experience of those who register an interest in and progress towards Initial Teacher Training (ITT) - in order to identify where changes can best be made to maximise efficient and cost-effective recruitment to ITT.

This document contains the research brief of the report including research aims and approach, a summary of the findings for ITT and early-years ITT and areas for consideration in the future.